How we can help
There are many ways you can ask for help
Our locally based Telephone Advice Line is delivered by a team of volunteers and paid staff with many years of experience in dealing with clients’ problems.
Many of our clients use the telephone to get full advice from the comfort of their own home. If you have an illness or disability or are a Carer then getting out to one of the outreaches can be a problem. Contacting us by phone is often a convenient way to start getting help.
We try to help you on the phone but if we need more time, then this initial assessment helps us to find the most convenient appointment for you. It could be in one of our many outreaches across the valley.
If you don’t have access to a phone or would prefer not to talk directly then you can use the ‘contact us‘ page to send an e-mail explaining your problem.
You could also drop into one of our outreaches across the valley. The good thing is they don’t require an appointment but the bad thing is that our staff can only deal with simple queries. We would need to make an appointment for anything more complicated and that could last over an hour depending on the issue. If certain circumstances or surroundings cause you to stress it may be better to make initial contact by telephone or e-mail. Someone can talk on your behalf if you are there to give permission. You cannot make an appointment on someone else’s behalf without us being available to check with them. This is part of the new GDPR data protection legislation and is there to protect your data security.
If you would like to take a look at the issues surrounding your problem before coming to your appointment then we have the following links.
Our most common issues are Universal Credit, Benefits checks, Personal Independence Payment, Employment and Support Allowance, Attendance Allowance and Disability Living Allowance (for children).
For a full range of information use the ‘Self Help’ section.