How we can help
There are many ways you can ask for help
Our locally based Telephone Advice Line is delivered by a team of volunteers and paid staff with many years experience in dealing with clients’ problems.
The majority of our clients now use the Telephone Advice Line as their first point of contact to get full advice from the comfort of their own home. If you are a Carer or have an illness or disability contacting us by phone maybe the most convenient way to start the process of getting help.
We try to give you full advice at first point of contact but if we need more time then an initial assessment helps us to find the most convenient appointment for you. It could be in one of our many outreaches across the valley.
If you don’t have access to a phone then use the ‘contact us‘ page to send us an e-mail explaining your problem.
Drop in to one of our outreaches across the valley and see how we can help. Remember if you re a Carer or have an illness or disability contacting us by phone maybe the most convenient way to start the process of getting help.
If you would like to so some general research before coming to your appointment then we have a look at the following link.
Our most common issues are Universal Credit, Benefits checks, Personal Independence Payment, Employment and Support Allowance, Attendance Allowance and Disability Living Allowance (for children).
For a full range of information use the ‘Self Help’ section.