About Us

Telephone Advice Line

Our locally based Telephone Advice Line is delivered by a team of volunteers and paid staff with many years experience in dealing with clients’ problems.

The majority of our clients now use the Telephone Advice Line as their first point of contact either getting full advice immediately or receiving appointments for specialist advice.

Projects Team

We have projects assisting the residents of Calderdale funded by Community Foundation for Calderdale, Todmorden War Memorial Trust and Calderdale Council.


Debt Team


We have a specialist team who offer advice on a range of debt related issues including client liability, priority and non-priority arrears and Insolvency options.

We can advise or refer for Income Maximisation and Budgeting support. We also have an approved intermediary for Debt Relief Orders.




We have over 30 volunteers who help with a wide range of tasks. These include  giving advice through the Telephone Advice Line and back office administrative support. Volunteering with Citizens Advice gives you all the benefits of being part of a large, well respected organisation whilst also retaining the support and friendliness of a locally based charity.

Time given by our dedicated volunteers is invaluable to our organisation allowing us to reach out to more residents of Calderdale.

For more information on joining our team of volunteers call on 01422 351 111.

General Advice Team/Case Workers

The General Advice Team give advice on Habitual Residency and Right to Reside benefit issues, Income Support, Job Seekers Allowance, Universal Credit, Tax credit, Housing Benefit, Council Tax Reduction Challenges and Appeals and full Benefits checks. The team have a very high success rate of challenging incorrect benefit awards and over payment decisions.

The team also assist clients with form filling for Personal Independence Payment, Employment and Support Allowance, Attendance Allowance and Disability Living Allowance (for children). We can also offer support for other issues including Family, Consumer, Employment, Debt and Utility problems.  Our aim is to empower clients to resolve their problems.

Self-Help Kiosk

We are currently trialling a self-help kiosk as a potential way to reach individuals in remote locations with an out of office service.